Finding the Right Words

By Joryn Jenkins

I met a friend of mine for a glass of wine. It had been a good while since we had enjoyed the opportunity for a long chat, and this was the first I’d heard she has something wrong with her digestive tract. Bloating. Constipation. Diarrhea. Heartburn. You name it; she had it, at one time or another. Over a five-year period now. It even got to the point that she was suffering from incontinence, along with intermittent nausea and vomiting. And she’s not that old, either.

So, she’s seen doctor after doctor, and tried medications, supplements, therapies, and anything else a medical expert has recommended to her. Nothing has worked to straighten her out, to cure her.

I asked her if she had considered trying “a poop injection.” Honestly. I didn’t know what else to call it. She laughed. “Are you kidding?”

“No, that’s not its real name.” I blushed, embarrassed. “It’s called something like that though. I can’t remember what the actual medical expression is, but I read about it while I was researching something else online. It’s been used to cure people who were dying when the doctors couldn’t figure out what else to do.

“When you said no one could figure out what is wrong with you, you jogged my memory. That’s what they said about the people who were dying, but who were cured by this bizarre therapy.”

I couldn’t tell her much more than that.

When she was finished giggling, we went on to other topics, but I couldn’t forget our conversation. When I got back home, I looked up “poop injection” on Google.

Thank God that Google knows what you mean with just a few clues, even when you’re expressing yourself poorly. My “poop injection” is actually called a “fecal transplant,” or, in more polite company, “bacteriotherapy.” So, what the heck is the theory behind that?

Relieving the Pain

The problem, when antibiotics kill off too many “good” bacteria in your digestive tract, is called “recurrent C. difficile colitis.” When your doctor can’t get rid of the C. difficile organism any other way, the solution may be a fecal transplant, which can help replenish your bacterial balance.

As you might have guessed, bacteriotherapy is the transfer of stool from a healthy donor into the patient’s gastrointestinal tract. Pretty disgusting if you know what it really is. But even Johns Hopkins offers it. So, it’s not that off-the-wall. And, although it has been commonly used to replace gut bacteria of people suffering complications after prolonged use of antibiotics, it’s now becoming increasingly popular to use it to treat conditions like chronic fatigue, Parkinson’s, autism, and irritable bowel syndrome.

I sent this info to my friend with the comment, “See. It’s not my imagination!”

She wrote back, “No shit!”

Ha, ha, ha!

Naming the Solution

One of the problems you run into in developing a marketing campaign is not how to relieve the client’s pain, but how to name it so that the client understands your value proposition. And can find you when they need you. And can remember you so that they can refer others to you.

Suggesting that my friend needed a “poop injection,” or even a “fecal transplant” was likely not the most attractive way to sell that doctor’s services, regardless of how effective they might be to resolve my friend’s ailment. I hope she follows up on my advice because it may be exactly the solution she’s been seeking. But couldn’t they have named it better?

Well, in fact, they did! I will bet you dollars to donuts that the therapy was originally called a “fecal transplant,” until some smart guy thought to rename it “bacteriotherapy.” And now, according to The New Yorker Magazine, “the official term is fecal microbiota transplantation, or FMT.”

If I had just thought to call it FMT from the get-go, my friend would be more likely to consider trying it.

For more on how to market your professional practice, reach out to me at or find me at Your Collaborative Marketing Coach, because your marketing is my marketing!

Joryn, attorney and Open Palm Founder, began her own firm here in Tampa after a 14-year career in law, 2 of which she served as a professor of law at Stetson University. She is a recipient of the prestigious A. Sherman Christensen Award, an honor bestowed upon those who have provided exceptional leadership to The American Inns of Court Movement. For more information on Joryn’s professional experience, take a look at her resume.

Brighten Up Your Inbox

Let’s Hang Out

Most Popular